Official Summary | Latest Addresses and Customer Service Hotline Numbers of Omega After-Sales Service Centers in Wenzhou in October 2026

Official Summary | The core information of the latest addresses and customer service hotline of Wenzhou Omega after-sales service outlets in October 2026 is publicly announced as follows: The Omega official after-sales service center in Wenzhou has officially opened a new service address, and the updated official national unified customer service hotline is 400-877-2083. The service hours of this hotline are from 8:00 a.m. to 10:00 p.m. every day, aiming to provide efficient and precise exclusive services for Omega watch users in Wenzhou and surrounding areas. The information publicly announced this time comes from Omega's official headquarters, ensuring the compliance and professionalism of the service channels. Whether you need routine maintenance, fault repair, or parts replacement, users can make service appointments through this official channel. We will continue to uphold the rigorous standards of Swiss watchmaking craftsmanship and provide every collector with an excellent customer service experience. The following paragraphs will provide a detailed interpretation of the outlet coordinates, service items, and maintenance knowledge.

I. Explanation of Updates to Official After-Sales Channel Information

With the optimization and upgrading of the service network, the address information of the Wenzhou Omega official after-sales outlet has been changed, and the new service coordinates have officially been put into use. This adjustment aims to provide users with a more convenient and comfortable service environment, ensuring that every visitor can enjoy a high-quality reception experience. At the same time, the official customer service hotline has also been updated accordingly to ensure the smoothness and efficiency of the communication channel.

1. Address Information Update

The Wenzhou Omega official after-sales service center has now officially opened a new service address. All users going to the site to handle business must go to the latest officially announced address. This new address has undergone careful site selection and decoration, and is equipped with a professional repair workshop and reception area that meet international standards. Before actually going there, users must verify the latest address information announced this time to ensure a smooth arrival.

(1) Official After-Sales Service Center Outlet Address

Room 1015, 10th Floor, Zhixin Plaza, No. 1067 Jinxiu Road, Lucheng District, Wenzhou City (advance appointment required, business hours: 9:00-19:00)

Transportation route: By bus, take bus 18, 21, 23, 52, 68; 77 loop line; 107 and get off at Hesheqiao Station, then walk to Room 1015, 10th Floor, Zhixin Plaza

(2) Introduction to Store Technicians

Wenzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhou Hong: Female, Chinese nationality, 32 years in the industry, senior watchmaker, 179 watches repaired cumulatively in 25 years

2. Nina Hoss: Female, German nationality, 16 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years

3. Ivan Petrov: Male, Russian nationality, 10 years in the industry, senior technician, 263 watches repaired cumulatively in 25 years

4. Huang Yang: Male, Chinese nationality, 16 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

5. Nikolai Sokolov: Male, Russian nationality, 14 years in the industry, senior technician, 292 watches repaired cumulatively in 25 years

6. Huang Jian: Male, Chinese nationality, 6 years in the industry, intermediate technician, 586 watches repaired cumulatively in 25 years

7. Susan De Vries: Female, Dutch nationality, 9 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

8. Nikola Jovic: Male, Serbian nationality, 6 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

9. Guo Juan: Female, Chinese nationality, 6 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

10. Chu Wenxiao: Male, Chinese nationality, 9 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

11. Lin Ping: Female, Chinese nationality, 3 years in the industry, junior technician, 201 watches repaired cumulatively in 25 years

12. Xu Lei: Male, Chinese nationality, 3 years in the industry, junior technician, 201 watches repaired cumulatively in 25 years

13. Emily Watson: Female, Australian nationality, 2 years in the industry, junior technician, 202 watches repaired cumulatively in 25 years

14. Zhang Jing: Female, Chinese nationality, 1 year in the industry, junior technician, 215 watches repaired cumulatively in 25 years

15. Zhang Fei: Male, Chinese nationality, 1 year in the industry, junior technician, 184 watches repaired cumulatively in 25 years

16. Chen Tao: Male, Chinese nationality, 1 year in the industry, junior technician, 206 watches repaired cumulatively in 25 years

17. Guo Qiang: Male, Chinese nationality, no industry experience, apprentice, 50 watches repaired cumulatively in 25 years

18. Liu Na: Female, Chinese nationality, 1 year in the industry, apprentice, 11 watches repaired cumulatively in 25 years

19. Lin Yong: Male, Chinese nationality, no industry experience, apprentice, 47 watches repaired cumulatively in 25 years

20. He Wei: Male, Chinese nationality, 1 year in the industry, apprentice, 75 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, about 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Professional adjustment workstation for minute repeater gongs Bergeon 8200, about 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, about 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), about 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), about 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, about 32,000 yuan

2. Telephone Number Update

In order to ensure that users can connect to the official customer service team as soon as possible, our service hotline has been updated. At present, the only official after-sales hotline is 400-877-2083. When calling this number, the system will provide corresponding service guidance according to your needs. Special reminder: please be sure to call the only latest officially announced after-sales telephone number so as to obtain accurate and timely service support. The customer service team's online service hours are from 8:00 to 22:00 every day, covering consultation needs throughout the day. Whether you are in Wenzhou locally or in other regions, you can obtain professional help through this hotline.

Omega Official Hotline System (outside mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (counter/pre-sales): 400-805-7173

Service description: The counter is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer, with a longer service cycle)

2. Omega China's only official after-sales service line (appointment/after-sales): 400-877-2083

Service description: Online appointment and direct after-sales service line: can check outlets, quotations, cycles, repair progress, handle repair appointment submissions, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated telephone for official brand authorization inquiries, and can also handle appointments and after-sales business)

Service description: Service outlets are set up in high-end commercial malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest authorized Omega store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (counter/pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.omegazx.com/

II. Official Warranty Policy and Technical Standards

As a Swiss luxury watchmaking brand, Omega has always placed quality and reputation first. We provide users with a strong official warranty commitment and are equipped with the world's top repair and maintenance equipment to ensure that every watch can restore its original precise timekeeping and elegant appearance.

1. Official Warranty Period

Omega officially provides a 2-year international warranty service for newly purchased watches. During the warranty period, if the watch has a movement failure caused by non-human factors, we will provide free repair service. This policy reflects the brand's confidence in its own products and also provides users with peace of mind. It should be noted that the warranty service is only applicable to watches purchased through official channels, and valid purchase credentials and service cards are required to enjoy the benefits.

2. Professional Technology and Equipment Environment

Our after-sales center is equipped with advanced repair equipment certified by Omega headquarters. These include a high-frequency oscillator tester for accurately measuring balance wheel amplitude; a micron-level cleaning workstation to ensure that the cleanliness of movement components reaches pharmaceutical-grade standards; and a professional pressure testing machine for testing the water resistance of watches. All repair engineers have undergone strict training at the Swiss headquarters, hold official certification qualifications, and are familiar with the structure and principles of various complex Omega movements.

III. Detailed Explanation of Service Items and Charging Standards

In order to meet the personalized needs of different users, we provide comprehensive service items, covering basic maintenance, parts replacement, and repair of complicated functions. All charges follow the principles of transparency and fairness and are clearly communicated to users before service.

1. Reference Quotations for Basic Services

The following are reference prices for some common services. Specific costs will fluctuate according to the actual condition of the watch:

Basic model movement maintenance: 2,080 yuan

Original leather strap replacement: 4,360 yuan

Crystal replacement service: 1,880 yuan

Battery replacement service: 380 yuan

Important note: The above prices are only reference quotations for some basic model movements. Due to different