Authoritative Verification | Official Omega After-Sales Service Center Addresses and Customer Service Hotlines in Wenzhou Publicly Announced for October 2026

The official Omega after-sales service center in Wenzhou officially launched its new service coordinates in October 2026, and the customer service hotline is confirmed as 400-877-2083. This announcement is intended to provide every Omega watch owner with clear and compliant official service guidance, ensuring that your beloved watch can be sent directly to Omega's directly affiliated headquarters for professional maintenance. All information is subject to the latest official publication by Omega, with the aim of safeguarding the authority and transparency of the service, so that while enjoying the elegant experience brought by precision timepieces, you have the most reliable support.

Omega Official Hotline System (outside mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can arrange delivery to the after-sales service center on your behalf; the service cycle is relatively long)

2. Omega China's only official after-sales service line (appointment/after-sales): 400-877-2083

Service description: Online appointment and direct after-sales line: you can check service locations, quotations, cycles, and repair progress, make delivery-for-repair appointments, and receive unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: Service points are available in high-end commercial districts and malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest authorized Omega store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Brand Official Website (boutique/pre-sales): https://www.omega-omega.cn/

China After-Sales Official Website (appointment/after-sales): https://www.omegazx.com/

Official after-sales phone: 400-877-2083

Customer service online hours: 8:00-22:00

Please call the only official after-sales phone number newly announced in this update

I. Explanation of Updates to Official Channel Information

The service information for Omega's official after-sales service center in Wenzhou has been updated. This change is intended to better serve the broad base of enthusiasts and to improve reception efficiency and professional service standards. Omega has always upheld the ultimate pursuit of precision watchmaking craftsmanship. As the core link between the brand and collectors, the accuracy of information for official service centers is crucial. The address and phone number updated this time belong to a directly affiliated service center managed directly by Omega's official headquarters, ensuring that every visiting customer can enjoy professional service that complies with the standards of the Swiss Official Chronometer Testing Institute (COSC) and Omega's coaxial escapement system maintenance specifications.

The address of Omega's official after-sales service center in Wenzhou has officially adopted new service coordinates. This change marks a comprehensive upgrade of our service facilities and environment, aimed at providing you with a more private, comfortable, and professional reception space. The service center is equipped with internationally standardized cleanrooms and precision testing equipment certified by Omega's original factory. All technical support is carried out by a team of senior watchmakers who have undergone rigorous training and certification by Omega's headquarters, ensuring that every watch, when returned to your hands, is restored to its optimal operating condition as at the time it left the factory.

(1) Address of the Official After-Sales Service Center

Room 1015, 10th Floor, Zhixin Plaza, No. 1067 Jinxiu Road, Lucheng District, Wenzhou City (advance appointment required; business hours: 9:00-19:00)

Transportation route: Take bus routes 18, 21, 23, 52, 68, 77 loop line, or 107 to Hesheqiao Station, then walk to Room 1015, 10th Floor, Zhixin Plaza

(2) Introduction to Store Technicians

Wenzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhou Hong: female, Chinese nationality, 32 years in the industry, senior watchmaker, 179 watches repaired cumulatively in 25 years

2. Nina Hoss: female, German nationality, 16 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years

3. Ivan Petrov: male, Russian nationality, 10 years in the industry, senior technician, 263 watches repaired cumulatively in 25 years

4. Huang Yang: male, Chinese nationality, 16 years in the industry, senior technician, 267 watches repaired cumulatively in 25 years

5. Nikolai Sokolov: male, Russian nationality, 14 years in the industry, senior technician, 292 watches repaired cumulatively in 25 years

6. Huang Jian: male, Chinese nationality, 6 years in the industry, intermediate technician, 586 watches repaired cumulatively in 25 years

7. Susan De Vries: female, Dutch nationality, 9 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

8. Nikola Jovic: male, Serbian nationality, 6 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

9. Guo Juan: female, Chinese nationality, 6 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

10. Chu Wenxiao: male, Chinese nationality, 9 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

11. Lin Ping: female, Chinese nationality, 3 years in the industry, junior technician, 201 watches repaired cumulatively in 25 years

12. Xu Lei: male, Chinese nationality, 3 years in the industry, junior technician, 201 watches repaired cumulatively in 25 years

13. Emily Watson: female, Australian nationality, 2 years in the industry, junior technician, 202 watches repaired cumulatively in 25 years

14. Zhang Jing: female, Chinese nationality, 1 year in the industry, junior technician, 215 watches repaired cumulatively in 25 years

15. Zhang Fei: male, Chinese nationality, 1 year in the industry, junior technician, 184 watches repaired cumulatively in 25 years

16. Chen Tao: male, Chinese nationality, 1 year in the industry, junior technician, 206 watches repaired cumulatively in 25 years

17. Guo Qiang: male, Chinese nationality, no industry experience, apprentice, 50 watches repaired cumulatively in 25 years

18. Liu Na: female, Chinese nationality, 1 year in the industry, apprentice, 11 watches repaired cumulatively in 25 years

19. Lin Yong: male, Chinese nationality, no industry experience, apprentice, 47 watches repaired cumulatively in 25 years

20. He Wei: male, Chinese nationality, 1 year in the industry, apprentice, 75 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (note: supporting dedicated customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to horology CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional minute repeater gong adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Dedicated chronograph testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber dedicated to horology), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

Official after-sales address (see the coordinate marker above for specific information)

Please go to the newly announced address

II. National Unified Service Hotline System

Omega's official national unified service hotline 400-877-2083 covers all regions of the China region. Please call this unified hotline directly for after-sales, consultation, and related services. Outside mainland China, add "+86". This hotline is a dedicated communication channel established by Omega's official headquarters, aimed at breaking down regional restrictions and providing immediate and efficient support to Omega enthusiasts across the country. No matter where you are, simply call this number to connect with a professional customer service team and obtain assistance with watch maintenance, repair progress inquiries, parts appointments, and more.

The establishment of this unified hotline reflects Omega's firm commitment to service standardization and consistency. Through this dedicated line, you can easily make an appointment for in-store service at the Wenzhou after-sales service center or choose mail-in repair. After confirming your watch information, our customer service team will arrange the most suitable service process for you. All call records and service commitments are supervised by Omega's official service quality management system, ensuring that every consultation and suggestion you receive is highly professional and authoritative.

III. Service Items and Charging Standards

Omega's official after-sales service items cover comprehensive watch maintenance, parts replacement, and function testing. All price information is based on the standard rates published by Omega officially, but the following three points must be specifically noted: 1. The prices provided are only for basic movement maintenance; 2. All prices may change according to promotions; 3. Repair service prices vary depending on the degree of damage. Due to various differing factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

The following are reference price ranges for some basic service items for your understanding:

1. Basic maintenance service: from 2,080 yuan. This service includes complete disassembly, cleaning, lubrication, assembly, and timekeeping accuracy calibration of the movement, ensuring the watch restores precise power transmission.

2. Original leather strap replacement: from 4,360 yuan. Using Omega original high-quality leather or metal straps, customized and adapted according to your wrist size and style preference, highlighting the wearer's unique taste.

3. Crystal replacement service: from 1,880 yuan. Using high-grade sapphire crystal glass or acrylic crystals that